Root and VPS Server Service Agreement

So that we can operate a high-performance and reliable network for our clients, the following actions are prohibited:

The use of file sharing tools e.g. eDonkey.

The scanning of foreign networks or foreign IP addresses.

Manually changing the hardware address (MAC).

Shared Server Service Agreement (Webhosting Accounts)

(a)Customer Support

In general, client support orders are included in the all-inclusive price of the product. Queries regarding individual problems which take more than 15 minutes working time to solve are only handled in exceptional cases. In this case a fee is charged, after consultation with the client, of 20 Euro (including 19% VAT) per quarter hour.

(b)Monitored Services :

HTTP

SMTP

POP3

FTP

MySQL

Anti-spam filter

Anti-virus scanning

In addition, the system capacity utilisation, the hard disk volumes and mass mail sending are monitored. On shared servers the limit of 100 emails sent per hour cannot be exceeded.A system failure and maintenance work will be announced in the appropriate section

(c)Data Protection

All data is backed up daily by tuxvps.de. Data is retained for a maximum of 10 days and can be recovered on request through a verified support ticket.

(d)Content and Data of Shared Hosting Accounts

Changes made by support, such as the deleting, relocation and overriding of content and sensitive information which will be deployed and/or received by clients can only be made if these requests are verified by the administrations interface cPanel / Ispconfig or in writing as a fax containing the company stamp and a hand-written signature. Work which can be done by clients themselves and is possible to do must also be done by the client.

(e)Changes to Configuration Files

Generally, individual customisation to configuration files is not possible on shared servers. This applies to system settings and the services provided.

(f)Monitoring of Processes

To enable fair resource allocation there is a process monitoring system on shared servers which stops processes with excessive running times and/or RAM exploitation.If the stability of the server or the network is affected, tuxvps.de has the right to correct and/or cancel these exceptions.

(g)Installation of Additional Software

The installation of additional software or libraries is not carried out by support.

(h)Spam

The mail server may not be used for sending mass emails (= mails with the same content to more than 30 addresses) or unsolicited advertising. If this occurs all the same, the account of the user will be closed. Likewise, it is forbidden to misuse any other tuxvps.de e.g. autoresponder or other programmes to send mass emails.